MultiChoice is improving its advanced client support through an Artificial Intelligence (AI) chatbot. Called “The Ultimate Master of Information”, or TUMI, this innovative service is available 24/7 to answer customer queries about products and services.
“TUMI is an evolutionary leap in our service capability. Born and developed right here in Africa, TUMI is a tangible manifestation of our commitment to innovation. This is not innovation for its own sake; the focus is to continue to grow our capacity to give our customers an excellent service experience,” says MultiChoice South Africa CEO, Nyiko Shiburi.