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Just a few days ago, Airtel Nigeria charged N5 customers every 20 seconds of a transaction in the USSD. But is now broken.
Significant Airtel customers can now make free transactions through the USSD Bank without fear of charging the N5 every 20 seconds.
It was learnt that Airtel had on Wednesday billed a customer (name withheld) N15 for carrying out a transaction using the Wema Bank *945#.
Contacted, an Airtel customer care agent, said in a message that the organization charges N5 for every 20 second spent using USSD.
But the organization seems to have bowed to pressure and public outcry that greeted the report as it has stopped charging customers for making transactions with bank codes.
On Friday morning, Airtel subscribers reported that the service provider did not deduct from their airtime when they made use of USSD for bank transactions.
Confirming the new development, a customer care agent said: “Before now, we charged N4.89K for USSD bank transactions, but this has been discontinued since yesterday. If you experience it after yesterday, please call us back. Before yesterday, we were charging for bank transactions with USSD, but not again.”
A step in the right direction. Let us know what you think in comment
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